How to Contact Us

Address

One Westmount Road North

P.O. Box 1603, Stn Waterloo

Waterloo, Ontario

N2J 4C7

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Driving Directions

Telephone: (General Inquiries)

Reception

1-519-886-5110

TF: 1-800-265-8878

(Staffed 9:00am - 5pm EST Monday to Friday)
Automated Switchboard

1-519-886-5210

TF: 1-800-722-6615
Individual Contact Centre

1-800-668-4095

Fax: 519-883-7404

(Staffed 8:15am - 8pm EST Monday to Thursday & to 5pm Friday)
Group Account Services

1-800-265-4556 x283 (or press option 5)

Fax: 519-883-7403

TF Fax: 1-888-878-7747

(Staffed 8:15am - 8pm EST Monday to Friday)
Group Dental Claims

1-800-265-4556 x601 (or press option 3)

Fax: 519-883-7406

TF Fax: 1-888-505-4373

(Staffed 8:15 - 7pm EST Monday to Friday)
Group Health Claims

1-800-265-4556 x606 (or press option 2)

Fax: 519-883-7406

TF Fax: 1-888-505-4373

(Staffed 8:15 - 7pm EST Monday to Friday)
Group Life and Disability Claims

1-800-265-4556 (or press option 4)

Fax: 519-883-7406

TF Fax: 1-888-505-4373

(Staffed 8:15 - 5pm EST Monday to Friday)
Group Savings & Retirement Services - Customer Service

1-866-577-3224

(Staffed 8:15am - 5pm EST Monday to Friday)
Group Special Investigations Unit

(Claims Investigations) 1-800-265-8899

(Staffed 8:15am - 5pm EST Monday to Friday)
Group Web Services

1-800-265-4556 X507 (or press option 5, then 5 again)

(Staffed 8:15am - 8pm EST Monday to Friday)

In support of our continuing efforts to provide superior service to our clients, we may record your telephone call for quality control and verification purposes.

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Email Contacts

Corporate General Inquiries Corporate Communications Human Resources Website Feedback
Individual Insurance Customer Service - General Inquiries Life & Health Marketing Savings & Retirement Marketing
Ombudsman (Individual & Group) Contact Ombudsman
Group Benefits Group Account Service Group Dental Claims Group Disability Claims Group Health Claims Group Life Claims Group Special Investigations Unit Group Web Services
Group Savings & Retirement Services Customer Service
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Unclaimed Property

At Equitable Life of Canada, we are sometimes unable to contact a policyholder, plan member or beneficiary to receive instructions about how they wish us to administer their policy or to deliver payments, such as dividends or death benefits, payable under the policy.

If you believe Equitable Life of Canada may be holding unclaimed property that belongs to you or you wish to obtain information about our procedures for locating owners of unclaimed property, please contact us at:

Individual Insurance Customer Service
Group Benefits Group Life Claims
Group Savings & Retirement Services Customer Service
Former Equitable Life Employees Human Resources
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